Posts By: RIFT Team
Most tales would begin with the start of a new day, but here in the Customer Service department there is never one start to a day. We flow from one shift to another to make sure every hour of every day of the year is covered.
Our motto in CS is to “put the team on your back” and to “say it with your chest!” We take pride in making ourselves the best support department in the video games industry and welcome any feedback you may have that can help us obtain that goal. The purpose of this blog is to give you all a little insight into what we do on a day-to-day basis in order to help enhance your gaming experience.
With the launch of RIFT’s 2.5 update, we were proud to unveil the new and much improved Iron Pine Peak. Since the launch of Storm Legon, many zones have been revised and upgraded, but Iron Pine went above and beyond: we completely rebuilt the zone, changing it from a 40-48 level zone and recreating it as a new mid-level experience for levels 27-35, introducing gamers to a new, snowy landscape far earlier in the game than ever before. Change of scenery is just the tip of the iceberg with the new Iron Pine Peak: we overhauled the storyline flow, quest continuity, and revamped the look and feel of the zone so that gamers again play an integral part in the tale of Crucia and the Storm Legion.
Tomorrow’s Friday – and that means another Friday Livestream Extravaganza! Please join us starting at 1:30 PM PST (in a different time zone? Use our handy world clock!)
Over the past decade, data has been increasingly important in making game design decisions. Social games are among the catalysts for this change in thinking, primarily to hone in on the best ways to monetize their titles. Among core gamers, that’s created a perception that using game data = evil.
At Trion, we use the raw power of data for a very different purpose: we want to build a better game experience.
By understanding our populations and play-trends, by coupling the immersion of our development teams in-depth knowledge of our games with the analytical power of our in-game data, we have more information to use in making better, more fun online games.
By making a better experience, everyone wins.
I’m the head of a group of talented gurus of the data at Trion Worlds and today I’m writing about how we extract and use it to help our development team make our games bigger, better, and more fun with each update.
Let’s get into how the sausage is made in this data factory. To do that, I want to lay out the basics of the tools we use to crunch the numbers.
We have a super special livestream extravaganza planned this Friday. Please join us starting at 11:30 AM PST (in a different time zone? Use our handy world clock!)
We will not only be awarding the finalists of RIFTScene’s “Dress the Night Away” costume contest, we will also be showing off our brand new project for the first time ever.