Posts Categorized: Customer Support

Premium Mounts going account-wide

Posted by on 20 February 2014
mounts_blogpost225x150

Budgie, strider, and squirrel riders take note: Premium Mounts you’ve collected are now available to all of the characters on your account! To celebrate (and say thanks for all of your feedback), we’re also taking 25% off all mounts Feb. 21-23.

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Character Transfer

Posted by on 13 June 2013
RIFT

Looking for a new home or to join up with old friends? With the Free Character Transfer service you will have the power to find the community that is best for you.

The Free Character Transfer service allows you to move your characters (and your guild!) to a different shard once every 7 days. This is an added benefit of your monthly subscription and comes at no cost to you.

Team Fortress 2 “Well Spun Hat” Promotion to End!

Posted by on 14 November 2011
WellSpunHat

Heads up Ascended,

If you haven’t had a chance to grab your “Well Spun Hat” from our cross-promotion with Valve’s “Team Fortress 2″ now is your last opportunity – we’ve sent a final batch of codes to Valve, once all of these have been used up the promotion will be unavailable. We don’t expect the opportunity to last through the end of the year!

Good luck in your efforts to secure this soon-to-be rare RIFT collectible!

Simplifying Customer Support Ticket Process

Posted by on 30 June 2011
Categories: Customer Support.

From our customer support team:

Greetings Ascended!

Starting July 1, we will be merging support accounts and game accounts to simplify ticket management and streamline your experience. All you need to do to submit a support question is visit trionworlds.custhelp.com, click “Ask a Question,” and log in with the same email and password that you use to log in to RIFT™.

To preserve access to your previous tickets, you will need to ensure that your support account’s email address matches the address that you use to log in to RIFT before we merge your accounts.

To view and/or update your support email address before the merge, please:

  1. Log in to your support account at http://trionworlds.custhelp.com
  2. Click on “Update your account settings”
  3. Make sure the email address for your support account matches the email address for your game account

That’s it! After the update, all you need to do to submit a support question is visit trionworlds.custhelp.com, click “Ask a Question,” and log in with the same email and password that you use to log in to RIFT.

Sincerely,

Account Services
Trion Worlds, Inc.