Posts Categorized: Customer Support
Team Fortress 2 “Well Spun Hat” Promotion to End!
Heads up Ascended,
If you haven’t had a chance to grab your “Well Spun Hat” from our cross-promotion with Valve’s “Team Fortress 2″ now is your last opportunity – we’ve sent a final batch of codes to Valve, once all of these have been used up the promotion will be unavailable. We don’t expect the opportunity to last through the end of the year!
Good luck in your efforts to secure this soon-to-be rare RIFT collectible!
Simplifying Customer Support Ticket Process
From our customer support team:
Greetings Ascended!
Starting July 1, we will be merging support accounts and game accounts to simplify ticket management and streamline your experience. All you need to do to submit a support question is visit trionworlds.custhelp.com, click “Ask a Question,” and log in with the same email and password that you use to log in to RIFT™.
To preserve access to your previous tickets, you will need to ensure that your support account’s email address matches the address that you use to log in to RIFT before we merge your accounts.
To view and/or update your support email address before the merge, please:
- Log in to your support account at http://trionworlds.custhelp.com
- Click on “Update your account settings”
- Make sure the email address for your support account matches the email address for your game account
That’s it! After the update, all you need to do to submit a support question is visit trionworlds.custhelp.com, click “Ask a Question,” and log in with the same email and password that you use to log in to RIFT.
Sincerely,
Account Services
Trion Worlds, Inc.
