Posts Tagged: knowledge base

Simplifying Customer Support Ticket Process

Posted by on 30 June 2011
Categories: Customer Support.

From our customer support team:

Greetings Ascended!

Starting July 1, we will be merging support accounts and game accounts to simplify ticket management and streamline your experience. All you need to do to submit a support question is visit trionworlds.custhelp.com, click “Ask a Question,” and log in with the same email and password that you use to log in to RIFT™.

To preserve access to your previous tickets, you will need to ensure that your support account’s email address matches the address that you use to log in to RIFT before we merge your accounts.

To view and/or update your support email address before the merge, please:

  1. Log in to your support account at http://trionworlds.custhelp.com
  2. Click on “Update your account settings”
  3. Make sure the email address for your support account matches the email address for your game account

That’s it! After the update, all you need to do to submit a support question is visit trionworlds.custhelp.com, click “Ask a Question,” and log in with the same email and password that you use to log in to RIFT.

Sincerely,

Account Services
Trion Worlds, Inc.